Refund policy

Made-to-order products

All of our products are made to order and printed especially for each customer. Because of this, we do not accept returns or exchanges due to sizing, fit, or personal preference.

We strongly encourage customers to review the size guide carefully before placing an order.

Damaged or incorrect items

If your order arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery.

When reaching out, include:

• your order number
• clear photos showing the issue

Once reviewed, we will gladly offer a replacement or a refund when appropriate.

Lost or delayed packages

If your package is delayed or appears to be lost in transit, please contact us and we will help investigate the issue with the shipping carrier.

Important notes

• We cannot offer refunds or exchanges for incorrect sizing or change-of-mind purchases.
• We are not responsible for issues caused by incorrect or incomplete shipping information provided at checkout.

Contact

If you have any questions or concerns about your order, feel free to contact us at hello@stringtribe.com We’re always happy to help.